David Purvis

I am available to assist specialized furniture carriers.

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The Customer's Opinion

Posted by David Purvis on Tuesday, June 19 2012 in Specialized Carriers

In an earlier blog I spoke about the customer survey we conducted late last year (2011).  I’d like to highlight a few comments from our retail customers.  

It should go without saying that the white-glove carrier is critical to the “Business to Customer” transaction.   As one respondent put it, “The end result in the customer’s home is very important because it reflects back on us as a retailer.”  In the virtual world of online sales everyone’s reputation depends on first impressions which include the condition of the truck, the driver and the carton.  The furniture comes a few minutes later.  Buyer’s remorse can only get worse with a poor choice of carrier. 

I thought a couple of anonymous quotes from the survey were worthwhile:

“...manufacturer delivers to my service center.  My employees offload product, unwrap, inspect, repair (if necessary—less than 2%), schedule and deliver custom orders, install furniture and report any problems to the store manager.  The delivery team will pick-up any service repairs or returns (less than 1%).”

“I am a licensed furniture dealer for a major national brand.  Our furniture is custom ordered, manufactured and shipped directly to my warehouse by the manufacturer and handled throughout by specialized furniture handlers.  Damage is rare, quality is excellent and delivery is seamless.” 

I thought the quotes were good examples of why shippers and retailers choose to trust their business and reputation to carriers specializing in the transportation of furniture. 

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Executive Director
VP, Operations and Manufacturing
BS - Georgia Institute of Technology
MA - Liberty University